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ServiceNow CIS-HAM Questions - Pass Exam With Ease (2025)

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The CIS-HAM Certification Exam covers various topics related to hardware asset management, including asset discovery, asset lifecycle management, asset procurement, asset tracking, and asset retirement. Candidates must demonstrate their knowledge of ServiceNow hardware asset management capabilities, including the ability to create and configure hardware assets, manage asset relationships, and perform asset audits. Upon passing the exam, candidates will receive a certification that demonstrates their proficiency in hardware asset management using the ServiceNow platform, which can enhance their career prospects and help them stand out in the job market.

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ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q115-Q120):

NEW QUESTION # 115
What are the two primary benefits of deploying asset tasks during the retirement of an asset? (Choose two.)

A. Increases data accuracy
B. Increases speed of updates
C. Reduces field agent training
D. Reduces manual intervention
E. Reduces process cost

Answer: A,D

Explanation:
Deploying asset tasks during the retirement of an asset means using the ServiceNow Enterprise Asset Workflow Automation feature, which automates the end-of-life procedures for assets that are no longer needed or functional1.
This feature allows you to flag assets as retired pending disposal, triggering a workflow that verifies the asset condition, determines the disposal method, and saves the disposal certificates1.
The two primary benefits of deploying asset tasks during the retirement of an asset are:
Reduces manual intervention: By automating the retirement process, you can eliminate the need for manual data entry, human errors, and delays. You can also ensure compliance with policies and regulations by following a standardized procedure12.
Increases speed of updates: By using the ServiceNow Agent mobile app, you can scan asset tags and barcodes, update asset status and inventory, and complete asset tasks on the go. This can increase the speed and accuracy of asset updates and reduce the risk of data loss or duplication13. Reference:
1: Enterprise Asset Workflow Automation - ServiceNow
2: Asset and CI management - Product Documentation: San Diego - ServiceNow
3: Enterprise Asset Management - ServiceNow

NEW QUESTION # 116
Publishing an item to the Service Catalog can be done by using the "Publish to Hardware Catalog" related link in:

A. Product Catalog
B. Supplier Catalog
C. Asset Catalog
D. Inventory Catalog

Answer: B

NEW QUESTION # 117
Which are assets? (Choose 3 answers)

A. Software entitlement licenses
B. Software distributions
C. Network cables
D. Facilities
E. Servers

Answer: C,D,E

Explanation:
Assets are tangible items tracked for lifecycle management and financial purposes. Facilities (e.g., buildings), servers, and network cables are physical assets. Software licenses and distributions are intangible and treated differently in ServiceNow Asset Management.
Reference: Asset Types (ServiceNow Asset Management guide).

NEW QUESTION # 118
When creating a stock rule that replenishes from a vendor, what is a primary requirement for the warehouse stockroom? Choose 2 answers

A. The stockroom manager must have a valid mobile phone
B. The stockroom must have an assignment group
C. The stockroom manager must have a valid time zone
D. The stockroom must have an assigned manager
E. The stockroom manager must have a valid email address

Answer: D,E

Explanation:
According to the ServiceNow Hardware Asset Management documentation, a stockroom is a location where assets are stored and managed. A stockroom must have an assigned manager who is responsible for overseeing the stockroom operations and inventory. The stockroom manager must have a valid email address to receive notifications and alerts related to the stockroom, such as low stock levels, stock transfers, and stock orders. The other options are not primary requirements for the warehouse stockroom. The stockroom does not need to have an assignment group, a valid time zone, or a valid mobile phone.

NEW QUESTION # 119
What is the preferred method of parsing in the Transform/Compose step of an event rule?

A. Regex
B. JavaScript
C. sed/awk
D. Python

Answer: A

Explanation:
Once a catalog item has been requested, the mechanism that determines the approvals and tasks that are triggered in the application is the flow12.
A flow is a graphical representation of a business process that consists of one or more actions, such as approvals, tasks, notifications, scripts, etc., that are executed based on certain conditions and triggers12.
A flow can be associated with a catalog item to define the fulfillment process for that item, such as who needs to approve it, what tasks need to be performed, and what notifications need to be sent12.
A flow can be created and managed using the Flow Designer, a low-code development tool that allows users to design and test flows without writing any code12.
A flow can be activated or deactivated, versioned, and published to make it available for use12.
A flow can be monitored and debugged using the Flow Execution Details and the Flow Logs12. References:
Flow Designer
Service Catalog Request Fulfillment

NEW QUESTION # 120
......

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